The Heavy Hitch is an awesome piece of equipment. The workmanship (paint & welds) are top notch. The only thing better than the quality of the Heavy Hitch is the customer service. I requested that the chain loop under the receiver hitch be eliminated from my hitch. When it showed up, it was the standard configuration. Greg apologized for the snafu in the shipping department, and said my custom unit was there, and was shipped out promptly. He not only paid for the second shipment, he covered the return shipping on the first unit. This is a class act all the way. More companies could learn from their Customer Service.